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Customer Service Representative

Oak Creek, WI 53154

Industry: Office/Clerical Job Number: 976790

Job Description

This position is responsible for providing excellent and effective customer service to all customers by maintaining thorough company product knowledge. The CSR will be accountable for creating, communicating, and documenting new orders within the sales department.

 

  • ESSENTIAL FUNCTIONS:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Serves customers by determining requirements, answering inquires and resolving customer needs

  • Interacts with customers via telephone, email and/or online chat to provide support and information on product or services

  • Accurately process customer transactions via portal, phone, email, etc

  • Responsible to achieve customer satisfaction and improve goodwill of the organization

  • Understand and communicate the features and benefits of products and how they work together

  • Provide accurate information regarding product availability and shipping status

  • Promptly manage the incoming calls of customers and ensure proper attention

  • Enter and manage customer orders within the expected time from receipt of the order to ensure timely shipments

  • Ensure the quality of orders by thoroughly inspecting data entry

  • Operate company programs/systems (CRM/Acumatica)

  • Assist in special projects as needed

 

Education:

  • Completion of 4-years of high school, or equivalent is strongly preferred

  • Over 2 year and up to including 3 years’ experience is preferred

 

Hours: 8:00 PM -5:00 PM

 

Pay: $20-23/HR

 

We are an equal opportunity employer

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About Oak Creek, WI

Ready to take your career to new heights? Explore job opportunities in the vibrant area around Oak Creek, Wisconsin! Nestled in the beautiful state of Wisconsin, Oak Creek boasts a blend of small-town charm and big-city amenities. With close proximity to Lake Michigan, residents can enjoy picturesque views and outdoor activities. The area also offers a thriving arts scene, with galleries like Gallery 1 and theaters like Oak Creek Performing Arts Center showcasing local talent. Sports enthusiasts can catch games at the iconic Lambeau Field or cheer on the Milwaukee Bucks at Fiserv Forum. Indulge in delicious Wisconsin cheese and iconic Kringle pastries while exploring the many parks and recreation areas that make Oak Creek a fantastic place to live and work. Discover your next career opportunity in this dynamic and enchanting region!